overview
Social workers, teachers, counsellors, and other human service workers often support individuals or families who are facing very difficult circumstances—and challenging conversations can be part of the work. Have you ever had a conversation that didn’t go the way you’d hoped? Ever wished you’d handled the interaction more skilfully? Listened and summarised more clearly? Followed up more effectively? This highly-interactive workshop covers a range of skills, strategies and tools you can use to prepare for a challenging conversation, or draw on right in the midst of an unexpected interaction
what to expect
Have you ever had a conversation that didn’t go the way you’d hoped?
Ever wished you’d handled the interaction more skillfully?
Listened and summarised more clearly? Followed up more effectively?
This highly-interactive workshop covers a range of skills, strategies and tools you can use to prepare for a challenging conversation, or draw on right in the midst of an unexpected interaction.
resources used
Text, images, video, reflections and exercisessuitable for
- Social workers
- Counsellors
- Educators
- Mental health professionals
- Health workers
- Managers & supervisors
facilitator
Sue King-Smith
Sue has moved across from community development work within Anglicare Victoria’s St Luke’s, to develop a new e-learning platform for Innovative Resources. She holds a PhD in Creative Arts along with degrees and diplomas in the humanities, teaching and management, and is an accredited life coach. Her community services work and teaching is informed by strengths-based and solution-focused approaches, and she has a long-standing interest in transpersonal psychology. Sue is also a published poet and nonfiction writer. For three years, she was the co-editor of the literary ezine, The Animist, which was archived under the National Library’s Pandora Project. She has just finished a stint as chief editor for the Melbourne Poets Union.
Need more info
Get in touch to ask a question or explore delivery options. We offer custom workshops and can guide you toward the best training format for your goals.