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Frequently Asked Questions

Please click on any question to see our answers.

Overseas Customers - (including UK, USA, Europe) »

Please note that you may have to pay VAT or similar as charged by your country. Purchases from this site do not include any VAT in the price, so please make allowance for this when purchasing.

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How can I download an order form? »

 

There is a quick link in the footer of our website where you can access order forms, but as a shortcut, you can download a blank order form, or one that has been pre-filled with our products here

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What is Innovative Resources' ABN (Australian business number)? »

Innovative Resources is part of Anglicare Victoria.

Our ABN is 97 397 067 466

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What is meant by ‘strengths-based practice’ or the ‘strengths approach’? »

As the publishing arm of St Luke’s (now a division of Anglicare Victoria), Innovative Resources creates and publishes card sets, stickers, books and picture books that are informed by ‘strengths-based practice’. This is an approach to working with others that seeks to build and mobilise people’s strengths. It focuses on what is working well and hopes for the future, rather than on problems and deficits. The strengths approach includes principles of social justice such as ‘power with’ and respect. This approach has formed the basis of St Luke’s programs for children, youth, families and communities for more than 25 years. To discover more, see The Strengths Approach. product page or read our Blog

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Do you offer workshops and training in this? »

Yes, we offer various ‘Strengths Approach’ trainings. We also offer ‘Tools of the Trade’ workshops in which participants experiment with using our resources and take away lots of creative ideas they can use in their work. Please see our Training Page.

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Can people visit Innovative Resources to learn about using your resources or is it possible for someone from IR to visit us? »

Yes and yes. Give us a call. Let’s talk possibilities tailor-made for you. Your place or ours. Experimenting with resources is lots of fun for everyone. Meaningful too. We call it ‘seriously optimistic’. People come away invigorated and energised. Great PD for staff—so get your creative spark on with a kit bag of resources and lots of ideas about how to use them!

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How did Innovative Resources come into being? »

With the development of strengths-based and solution-focused ideas in the early 1990s, St Luke’s underwent a profound shift in its way of working. St Luke’s foray into the world of publishing began with a print run of 500 sets of Strength Cards—a set of 48 cards that each named a strength and featured a simple line illustration. This was followed by The Bears—a set of bear characters showing a range of emotions. These two products have been in continuous print since then, and Innovative Resources now has over 60 card sets.

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What sorts of things do you publish and who are they for? »

We publish card sets, stickers, books and picture books, and a small range of tactile resources (Pocket of Stones and Jigsaws). Our resources are for children and adults, and are used for conversation and reflection about strengths, emotions, values, goals, stories, hopes, team-building, community-building and social justice. They are used by counsellors, teachers, social workers, HR professionals, managers, life coaches, careers advisors, mentors, supervisors, chaplains, parents, creative writers and journallers, art therapists, group facilitators and trainers—anyone who works with others to create positive change.

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Are you a religious publisher? »

No. Our resources do not espouse any particular religious tradition. We hope that anyone will be able to use our resources regardless of religious or cultural background.

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Where do you sell your resources? »

Our resources are purchased primarily online. Customers from all over the world purchase via our website. People can also visit us and purchase in person from our warehouse and offices in Kangaroo Flat (Bendigo) Australia. In addition, we have resellers in various places in Australia as well as in Singapore, England, Japan, Sweden, Finland, New Zealand. Some of our resources have been translated into Japanese, Finnish, Swedish, and Spanish.

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How many card sets do you have, and how do I choose the most suitable ones? »

We have over 60 card sets. Some have been developed specifically with children in mind, some are designed to appeal to youth, some are more suitable for adults and others have a more corporate feel. We use a range of different graphic styles. Some card sets have words and others use images only. Don’t assume that cartoons only appeal to children! While our card sets can be used for multiple purposes, some lend themselves to specific purposes, for example, team-building. Choose a card set you think is suitable for the people who will use it. Consider: age, literacy levels, graphic style, purpose, cultural background. Some people like to leave cards on a table, counter or noticeboard and let people ‘bump into them’ for themselves. We also have value packs of bundled resources such as our Starter Kit. Please feel free to give us a call to discuss which cards sets might be most suitable.

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Are any special qualifications, training or considerations needed to use your card sets? »

Anyone can pick up and use our cards. However, we always recommend that attention be paid to doing so in a respectful way. While our cards are informed by strengths-based practice and principles of social justice, the cards alone do not guarantee a respectful conversation. Ensuring respect for people is the responsibility of people facilitating activities using the cards. This includes making sure everyone is heard respectfully, taking care regarding privacy, thinking about timing, venue, cultural background, literacy levels, and much more. Please see our on-line booklets on the product pages of this website for our suggestions about ‘taking care before you begin’.

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Do your resources come with a manual or set of instructions for use? »

Each resource comes with a booklet of suggestions for using it. The booklet also gives background information about the purpose of the resource, the development team and the practice wisdom behind the resource. The booklets are not instruction manuals, but we hope they will give you lots of immediately-applicable ideas for using the cards. The booklets are freely available to anyone as downloads from each product page. In addition, each product page has an Ideas Bank—a quick grab of terrific ideas for using the cards. You will also find Stories and Reviews on the product pages. These are full of ideas about using the resource. You are also welcome to give us a call.

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What happens to the revenue generated from the sale of your resources? »

As a not-for-profit publisher, Innovative Resources is a social enterprise. Sales revenue supports the development of further resources, and the child, youth and family services of Anglicare Victoria. Innovative Resources does not receive government funding.

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Where do the ideas for your resources come from and how are the resources created? »

The ideas for most of our resources are generated in-house, but arise out of close contact with staff at St Luke’s and others working in direct service delivery. We are in close contact with teachers, managers, supervisors, counsellors, chaplains, facilitators, and others involved in a variety of human service, social enterprise and business services. Sometimes a person or organisation contacts us with an idea, and that idea is then developed in partnership. It can take between 18 months and 4 years for a card set to be ready to go to press.

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Do you work in partnership with other organisations? »

Yes, we appreciate and value partnerships. A number of our publications have been jointly published with other organisations. For example, the Gender Fairness cards were co-published with Women’s Health Loddon Mallee. Co-publishing with other organisations is a way of pooling practice wisdom, and sharing the cost (and risk) of investing in development, publication and marketing. Feel free to approach us.

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Do you have a newsletter and how do I subscribe? »

Yes, we have a free, monthly online newsletter called SOON. Full of great stories, reviews, images, ideas, bargains, prizes to be won, news about training and what’s hot off the press. You can subscribe here.

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Would you like to hear people’s stories of using your resources, or receive feedback regarding a resource? »

Yes, we would! Please email or phone us. Your stories and feedback are highly valued.

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Do you accept unsolicited manuscripts and publication proposals? »

Innovative Resources has very limited capacity to take unsolicited material to publication. As a non-commercial publisher, most of our card sets are generated from within our team and via colleagues in direct service delivery. The motivation of authors and other contributors and partners is primarily to provide great resources. However, it has happened from time to time in the past that we have been able to move forward with one of the many unsolicited manuscripts we receive. If you would like to submit an idea or proposal, please give us a call first. We are very appreciative and respectful of people’s creativity, and love to connect with others.

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Do you sometimes have special deals, sales and other promotions? »

Yes. Subscribe to our newsletter SOON, and keep visiting our website for ‘What’s Hot’ deals. Talk to us about class sets or other bulk discounts for training or resources.

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Are your resources sold through other outlets and how do I get more information about becoming a reseller or agent? »

Yes, we sell through a network of resellers and agents both in Australia and overseas. These include bookshops, facilitators and trainers.

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What customer support are you able to offer people before and after they purchase resources? »

Call for information anytime. Office hours are 9am-5pm Monday to Friday. Or you can visit the website for information about all our products. You can search via key subject word or title. You can download the catalogue from any page on the website. Each product page includes stories and reviews. You can also download the booklet for each resource free. This enables you to get a better idea of what resource might suit your needs. Before or following your purchase, you can call us anytime to discuss ideas or experiences using the resource. We have a wealth of stories, ideas and suggestions to share.

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Do you offer information about using your resources for particular professions such as teachers, trainers, counsellors, businesses, pastoral carers, etc? »

Yes. In the search function you will find our Landing Pages for selected professions that reflect our current customer base. In these pages you will find recommendations for resources specific to each profession. You’ll also see subject areas such as resources for team-building, supervision, grief and loss, mental health, etc. Really worth visiting these landing pages for selected professions—especially if you work in a related area. Even if you don’t, these pages are a treasure trove of ideas.

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Do you have any digital resources? »

Yes. We currently have two—The Scaling Kit and The Bears App. Expect more. This is a priority for us. While hard copy cards are fabulous tools for building conversations and activities with all kinds of visual, reflective and kinesthetic learning styles, we want to make great strengths-based resources available in other forms as well. We are excited by the interactive and share functions of digital applications.

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Can I use any of the card images or quote Innovative Resources materials in my work? »

We love to work with others in a way that spreads the message of strengths-based practice, and helps to promote our resources. We ask that you email us for permission and we can outline our requirements.

Many researchers use our materials in their focus groups. We love hearing about how our products are being used in this way.

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