Placing Your Order

All payments must be made in Australian dollars (AU$).

Orders can be made via the website, email or phone.  You can also purchase resources in person by appointment at our office, where all our books and card sets are on display. Please call (03) 5446 0500 to book an appointment time.

shipping and delivery policy

Thank you for visiting and shopping at Innovative Resources. The following sets out the terms and conditions that constitutes our Shipping Policy.

processing your order

Email confirmation will be sent to you after successfully placing your order. Please keep this email as proof of purchase until you receive your tax invoice with your shipment.

processing time

Processing time is the time it takes for us to prepare your order for shipping.

All orders will be processed within 1 to 2 business days (excluding weekends and public holidays) after your payment is authorised and verified.

We endeavour to ship your order as soon as possible.

*Please note: we are closed for an extended time over the Christmas period. Exact reopening times will be displayed from December each year.

tracking orders

We use Australia Post for all orders.

Australia Post will email you the tracking number, estimated delivery date, tracking link and information about delivery and options to redirect on the day the parcel is sent out. If you supplied a mobile number (domestic only) you will also receive texts with this information.

Australia Post will email (and text if applicable) an estimated delivery timeframe on the day your order is delivered. If you are not able to take delivery, Australia Post will leave a card and take your parcel to your Local Post Office (LPO) for collection (domestic only).

All our parcels are marked ‘requiring a signature’. This is a safety measure, ensuring parcels are not left where they can be stolen, damaged, or misplaced.

*Please note that although we do everything in our control to ensure the safety of your package and its delivery, we are not responsible for the package once Australia Post takes receipt of it. It is the responsibility of the customer to follow up on any delivery issues with Australia Post, excluding incorrect labelling. If this is the case, please make contact with us immediately.

delayed delivery

If your order seems to be delayed, you can lodge an enquiry with Australia Post. Please call 13 13 18 and quote your tracking number. Alternatively, you can track your order via this link using your tracking number.

If you do not receive a satisfactory resolution from Australia Post, please email info@innovativeresources.org with your order number, tracking number and a brief description of what the issue is. We will follow up on your behalf and keep you informed.

undelivered items

If a parcel is returned to us due to being ‘unclaimed’ or rejected by Customs, and you still wish to receive it, you will be required to pay the shipping fee again.

We will notify you via email when a parcel is returned and will keep your item for 30 days. If we do not receive a response from you by then your order will be cancelled and returned to stock.

prices and payment

All prices on the website are in Australian Dollars and are inclusive of GST.

International orders are GST exclusive and may incur taxes applicable to your country. (Please see International Orders for more information)

All prices are subject to change without notice.

National Orders (domestic)

• Delivery costs vary depending on the state the parcel is being delivered to and is calculated at checkout.

International Orders (overseas)

• Delivery costs vary depending on the country the parcel is being delivered to and calculated at checkout.
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

*Please note: Innovative Resources is not responsible for these charges. If they are applied, it is your responsibility as the customer. Please check the applicable Customs laws in your country before placing your order.

invoices

We provide credit invoices for Australian Organisations only. All invoice payments are to be made within 14 days of the invoice issue date.

Please email an official Purchase Order form in PDF format to info@innovativeresources.org

refunds and returns

If you are not completely satisfied with any item purchased from us, you may return the item within 30 days of the invoice date. The item must be unopened and in its original saleable condition to receive a full refund.

*Please note: you will be responsible for the freight cost to return the item/s.

When returning items please include a copy of the invoice and make sure that the item is well wrapped/protected.

All shipping and handling costs are non-refundable (international orders).

Defective items will be replaced, or the purchase price (including shipping and handling if charged) refunded. Please email photos, invoice number and a brief description to info@innovativeresources.org

If you have any questions, please email info@innovativeresources.org