Placing Your Order

All payments must be made in Australian dollars (AU$).

Orders can be made by phone, post, email or via the website. To post your order, please use the forms provided. You can also purchase resources in person by appointment at our office, where all our books and card sets are on display. Please call (03) 5446 0500 to book an appointment time.

Shipping and postage information

Invoices

We are only able to provide credit invoices for Australian organisations. All invoice payments are to be made within 14 days of the invoice issue date. Official purchase order forms or numbers must accompany orders when purchasing on behalf of schools, health services, businesses and other organisations.

If ordering online, please include the Purchase Order Number in the message space provided.

Overseas orders (including UK, USA and Europe)

Overseas customers are not required to pay GST. GST will be automatically deducted from orders placed online.

Please note that you may have to pay VAT or similar as charged by your country. Purchases from this site do not include any VAT in the price, so please make allowance for this when purchasing.

Please contact us if you require overseas shipping prices.

For overseas organisations, purchases can be made by credit card (Visa or Mastercard), by Paypal or by *telegraphic transfer. No payments will be accepted in foreign currency. All goods, including postage and handling, must be paid for upfront as we are unable to provide credit invoices for overseas organisations.

*If paying by telegraphic transfer, please contact us in advance. Customers are responsible for paying bank charges.

Personal orders

Orders placed by individuals must be paid for upfront by credit card or Paypal.

Returns and refunds

If you are not completely satisfied with any item purchased from Innovative Resources you may return it in ‘a saleable condition’ within 30 days of the invoice date. We will refund the cost of the materials returned.

When returning items please include a copy of the invoice. Shipping and handling costs are not refundable. Defective items will be replaced or the purchase price (including shipping and handling) refunded.

Got another question? 

You may like to try our FAQs page, where you’ll find lots of Q&As about Innovative Resources, including our history, what we mean by ‘strengths-based’, how to choose resources and how to submit an idea or manuscript.