Social workers, teachers, counsellors, and other human service workers often support individuals or families who are facing very difficult circumstances—and challenging conversations can be part of the work.
Have you ever had a conversation that didn’t go the way you’d hoped?
Ever wished you’d handled the interaction more skilfully?
Listened and summarised more clearly? Followed up more effectively?
This highly-interactive workshop covers a range of skills, strategies and tools you can use to prepare for a challenging conversation, or draw on right in the midst of an unexpected interaction.